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Data controller

What data we process

The data you give us in the appointment, contact and review forms: name, phone, email, type of consultation (in person or online) and what you write in the message field. That field may contain information about your health, which is a special category of data; we only process it with your explicit consent and to answer your request.

If you leave a review, also the text, the name you want it to appear under and, if you state it, the procedure.

And the browsing data collected by cookies, only if you accept them. They are explained in the cookie policy.

Purposes and legal basis

Purposes of processing
PurposeLegal basis
Answering your appointment or information request and managing the assessmentYour consent and the taking of pre-contractual steps at your request (art. 6.1.a and 6.1.b GDPR). For health data, your explicit consent (art. 9.2.a GDPR)
Publishing your review, if you send us oneYour explicit consent, which you tick in the form and can withdraw whenever you wish
Measuring use of the website and the effectiveness of advertisingYour consent in the cookie banner
The medical relationship that begins after the consultation is governed by Spanish Law 41/2002 on patient autonomy and has its own information.

Who receives your data

We do not share your data with third parties unless required by law. To work, the website uses these providers:

  • HighLevel (GoHighLevel), the platform where form submissions are received and managed.
  • Google (Analytics, Tag Manager and Google Ads) and Meta (Facebook and Instagram), only if you accept measurement and advertising cookies.
  • Creativ Innova, the agency that maintains the website and moderates the reviews.

How long we keep it

Data from an appointment request, for as long as needed to handle it and then for the periods in which legal liability may arise.

Reviews, for as long as they are published or until you ask for them to be removed. They are removed in the next website update, without asking for a reason.

Your rights

You can request access, rectification, erasure, objection, restriction of processing and portability of your data, and withdraw your consent at any time, by writing to institutomauricioverbauvede@gmail.com or by post to the controller's address. We will ask you to prove your identity.

If you believe we have not handled your request properly, you can file a complaint with the Spanish Data Protection Agency (aepd.es).

Security

We apply technical and organisational measures appropriate to the type of data, especially health data, to prevent its loss, alteration or unauthorised access.